Refund Policy

Last Updated: August 5, 2026

At TherapyKind.com ("we," "us," or "our"), we aim to provide a valuable service for the mental health professionals who list their practices on our platform. This Refund Policy outlines the terms and conditions for refunds on purchases made for our listing services.

This policy applies to therapists and professional practices ("Members") who purchase subscription plans or other paid services from us.

 

1. Eligibility for Refunds (New/First-Time Purchases)

We offer a 7-day, no-questions-asked refund policy for new purchases to ensure you are satisfied with our service.

• Refund requests must be made within 7 days of the original purchase date.

• This policy applies to all initial subscription plan payments and one-time listing purchases made by Members, including purchases made to claim an existing listing.

• After the 7-day period has passed, purchases are considered final and are non-refundable.

 

2. Eligibility for Refunds (Renewal)

Yearly renewals are also eligible for a refund if requested within 7 days of the renewal date.

• This refund eligibility applies only to yearly subscription plans.
• Monthly subscription renewals are not eligible for refunds.
• All other terms and conditions of this Refund Policy apply to refund requests for renewals.

 

3. How to Request a Refund

To request a refund, please send us a message to our support team at https://therapykind.com/contact/. 

Please include the following details in your request:

• The full name associated with your account.

• The email address used for the purchase.

• The date of the purchase.

Refunds will be processed within 3-5 business days of receiving the request. The refunded amount will be credited back to the original method of payment.

 

4. Effect of a Refund

When a refund is granted, the associated subscription is cancelled and the paid listing benefits end.

• If the purchase was made to claim an existing listing, the listing reverts to unclaimed status.
• If the purchase was for a new listing, the listing may be unpublished.

 

5. Exceptions

Please note the following exceptions to our refund policy:

• Refunds will not be provided if a Member is found to be in violation of our Terms of Service. This includes, but is not limited to, misrepresenting credentials, misrepresenting whether in-person sessions are offered, or engaging in prohibited conduct.

• Any misuse or abuse of this refund policy, as determined by us in our sole discretion, may result in the suspension or termination of your account and ineligibility for future refunds.

 

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this page periodically to stay informed.

For any questions related to our Refund Policy, please contact us at https://therapykind.com/contact/.